Terms of use

1. Seller

SIA “Cosmepro”, reg. No. 40203481832, VAT No. LV40203481832, registered address: Ieroču iela 2-11, Riga, LV-1013 — the official PAESE representative in Latvia. Studio and shop: Aleksandra Čaka iela 26, Riga. Email info@paesecosmetics.lv, phone +371 26 849 411.

2. Products and prices

• All prices are in euros and include 21 % VAT. The delivery price is shown before you confirm the order.
• Shade colours on screen may differ slightly from the real ones depending on your device settings. If in doubt, use our free shade consultation.
• The order is charged at the price valid when it was placed. If a price or description contains an obvious error, we will contact you and offer to correct the order or cancel it with a full refund.
• Products marked “Pre-order” are currently out of stock — we will ship them as soon as we receive them.

3. Ordering and conclusion of the contract

You can order without registering or from your account. The contract is concluded when the order is paid and you receive a confirmation email. Please give accurate contact details — we are not responsible for consequences of incorrect data.

4. Payment

Orders are paid by payment card (Visa, Mastercard etc.) or Link via the secure Stripe payment system. Card details are processed by Stripe — we neither see nor store them. Business partners may receive an invoice on individually agreed terms.

5. Delivery

• We deliver within Latvia only: to an Omniva parcel locker — 2.49 € (free for orders from 45 €) or free pickup at the studio at Aleksandra Čaka iela 26, Riga.
• We prepare orders within 1–2 working days; delivery usually takes 2–3 working days. You will be notified when the parcel is on its way.
• If the parcel is not collected within the locker operator’s deadline, it is returned to us. A second shipment may have to be paid for.

More on the Delivery and returns page.

6. Right of withdrawal (14 days)

Under the Consumer Rights Protection Law and the Cabinet of Ministers regulations on distance contracts, you have the right to withdraw from the purchase within 14 days of receiving the goods without giving a reason.

• To exercise the right of withdrawal, write to info@paesecosmetics.lv stating the order number and the products you are returning.
• Return the goods within 14 days of your notice. We will give you a prepaid parcel locker code, or you can bring the goods to the studio.
• We will refund you within 14 days of receiving your notice, using the same payment method. We may withhold the refund until we receive the goods.
• For hygiene reasons the right of withdrawal does not apply to cosmetics whose packaging or protective seal has been opened after delivery, or to used goods.

7. Damaged or non-conforming goods

If you received a damaged, wrong or non-conforming product, or the product has expired, contact us as soon as possible and attach a photo. You can claim non-conformity with the contract within two years of receiving the goods. We will replace the product or refund you free of charge.

8. Discounts, discount codes and gift cards

• Discounts do not add up: one discount applies to a product — the largest available to you (a promotion, the product’s sale price, a percentage code or a partner discount).
• Fixed-amount discount codes are applied after the other discounts.
• A gift card is valid for 12 months from the date of purchase and can be used for one or more purchases. It cannot be exchanged for cash. You can check the balance on the Gift card balance page.

9. Customer account and reviews

Your account shows your orders, addresses and wishlist. Keep your password safe and do not share it. Reviews must be honest and polite; we may not publish reviews with offensive content or advertising.

10. Personal data

We process personal data in accordance with our privacy policy.

11. Dispute resolution

If something goes wrong, write to us — we will try to resolve the matter within 14 days. If we cannot agree, you can turn to the Consumer Rights Protection Centre (www.ptac.gov.lv) or the Consumer Dispute Resolution Commission. These terms are governed by the laws of the Republic of Latvia.