Customer care

Delivery and returns

We deliver across Latvia to Omniva parcel lockers, or you can pick up your order at our shop in Riga.

From 45 €

free parcel locker delivery

1–2 days

to process and ship your order

2–3 days

parcel locker delivery

Delivery options and prices

Delivery option	Price	From 45 €	Delivery time
Omniva parcel locker	2,49 €	Free	2–3 working days
Pickup: A. Čaka iela 26, Riga	Free	—	Weekdays 10:00–18:00

Prices include VAT. We process orders within 1–2 working days. Delivery within Latvia only.

Returns

You can return an unopened, unused product within 14 days of receiving it. We give you a prepaid parcel locker code for the return.

I received a damaged or wrong product

If the product was damaged in transit, or you received a different shade or a product you did not order, write to info@paesecosmetics.lv or call +371 26 849 411. Our consultant will offer a solution.

How do I return a product?

We give you a prepaid parcel locker code for the return — sending it costs you nothing. You can also visit our shop at Aleksandra Čaka iela 26, Riga, and our consultant will find a replacement on the spot.

Can I return an opened product?

We accept opened products with signs of use only if the product does not match its stated properties or has expired.

Can I change my order or delivery address?

Call our consultant at +371 26 849 411 on weekdays from 10:00 to 18:00.